FAQ

We make sure that all the products are sent to you in one package. Please mail us at contact@thepaperfall.com with the details of the missing product but within 7 days of receiving your order. We shall check and get it sorted asap.

Our courier partner will make an attempt to reach you via a phone call or SMS when delivering the order. Please ensure that you take calls from our courier partner to facilitate delivery of your package. The courier partner will make a total of three attempts to deliver your order. After the third attempt, the parcel will be returned to us. Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

Do not worry, we are here to help. If you have received a damaged product please write to us at contact@thepaperfall.com to facilitate the process. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we can help with the exchange only and no cash back returns. Your request for exchange should be received within 3 days and the ordered products should be received within 7 days. ​ Process for Exchange Request Write to us at contact@thepaperfall.com explaining the issue including the unique order id of the order, reason for exchange and the images of the products. Dispatch the product from any reputed or well known courier service. The cost of shipping has to be bore by the customer. After dispatch please share booking receipt with order ID, and contact number on contact@thepaperfall.com The items should be unused with original packaging in place. Any exchanged item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. Exchanges are only applicable to orders shipped within India.

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed within 7- 10 working days. Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

If you live in a gated community / apartment complex, please check at your gate or with your security as due to restrictions, the courier partners often leave the parcels there. In case you haven’t received your order, Please drop us a mail at contact@thepaperfall.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.

Please mail us at contact@thepaperfall.com for any cancellation requests. We can only cancel orders if they haven’t been processed by our shipping partner i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it.

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